Shipping Days: We ship from Monday to Friday, excluding US holidays.
Processing Time: We aim to ship all orders within 1-2 business days. However, there may be delays during peak periods when we receive a high volume of orders.
Delivery Process: We have no control over the delivery process. If you encounter any issues such as lost, misdelivered, damaged, or delayed orders, you must contact the delivery provider directly to resolve the problem.
Missing Items: If any items are missing from your order, please inform us within 24 hours of the delivery date by sending an email to hotnailssupply@gmail.com
Compensation for Damaged or Lost Items: We will compensate or replace any items that are damaged or lost during the shipping process. To initiate this process, please provide us with proof such as a picture of the damaged item, a claim with the delivery provider, or a video documenting the issue.
Returns: We accept returns within 30 days of the order placement. However, please note that we do not accept returns for diamond bits or carbide burs if the packaging has been opened.
Shipping Restrictions: We are unable to ship to PO boxes. Delivery providers require proper addresses for shipping purposes.